Playa Esperanza Suites ★★★★

Bien por las medidas de seguridad ante el covid. Habitación confortable y limpia. Zonas exteriores cuidadas.

Baja calidad en la comida. Cuando tienes media pensión es importante. Repostería y postres industriales, no caseros.

El desayuno y la ubicación magnificos

Que había hormigas en la habitacion

El trato del personal fue excelente, a destacar Arturo, el maitre de la cafetería LUNA. Es maravilloso cuando las personas son apasionadas de su trabajo. Muy recomendable todo el hotel. El protocolo Covid-19 llevado a cabo de manera impecable.

Food and staff was great, direct access to thé beach and swimming pool were awesome !

missing some activites at night

Lovely sandy beach. Clean pool. Clean room.

Bar staff in the middle of day trying to stilled your money. How? simple way, instead of one glass of beer, they write two and after the comment they don't even apologize.

The beach is beautiful but is public and not part of the hotel. The rooms are nice.

We left early as it was so awful mainly caused by the extremely miserable and rude staff day and night. There is literally NO service anywhere. It ruined our entire stay which is such a shame as location and rooms are fabulous. But to be paying £300 a night to have no service and constantly be told off and had a go at was just too much to tolerate for that price. There were so many incidents that I don’t know where to start. There were 300 people on the public beach without masks (as per the law). They looked at us and said ‘you wear your mask on the beach or you’ll get arrested’. I was given the instructions (there’s a lot of rules here) in German at checkin even though explaining I didn’t read German. There’s no room service. Only one restaurant which I can only describe as a prisoners eating facility. The food just edible.We asked to sit outside and were told they didn’t have tables - there were 38 spare tables. One morning they actually said yes and placed us in 30 degree direct sun. I asked to put the shade up. ‘NO’ the waitress shouted ‘we close in 20 mins’. People reserve their breakfast tables the night before. Wow. I’ve travelled the world 10x over and this has to be the worst breakfast setup I’ve ever encountered. The list of complaints is endless. No help with luggage. I was grunted at and told ‘to go away and wait’ when I politely asked for help. There’s no help with sunbeds once you’ve scrambled to find one. The staff are also u happy and grumpy they are obviously not looked after or enjoy their job. Guests are to fit in the with their rules at all times. When I asked to leave early I was told to come back the next day after 10am. The next morning after 10am I was told it was too late now for that day. Ok I accepted the following day. The manager came and asked why I was leaving. I said because we are v unhappy with hotel. Her response was ‘oh ok leave tomorrow’. Sums it up. Zero customer care or service.

The location is great and amazing with beach front. Overall it is clean, staff is friendly. Breakfast was good

But the internet wasn’t working for us for 4 days out of 6. We had to complain every day until it gets right at the end of our trip. We had to use up our mobile data. The interent setup is just not up to date. Our disinfection is broken also on our floor. There is certain facilities being closed due to corona. For example the kids playroom. But you could borrow toys, but it was not explained by staff to us. We only got to know about it at the end from other parents.

Très propre 4 grandes piscines et 3 petites pour bébés Spa Jeux extérieurs pour petits enfants. Accès direct à la plage. Salon Tv pour regarder le foot Salle de sport Service poussette ok Réserver plutôt les appartements et chambre plutôt que les suites qui sont plutôt 1 chambre avec un salon.

Pas de formule tout inclus

Proximité avec la plage Merci à Ange pour son accueil et sa disponibilité.

Rapport qualité prix en-deçà de nos attentes Personnel agréable selon ses humeurs Manque de modernité dans les chambres vu le prix payé pour quatre jours

suite spacieuse et moderne - accès direct à la plage - grandes piscines avec assez de transats pour tout le monde

Certains membres du personnel ne sont pas agréables. Nous avons eu une invasion de fourmis dans notre suite. Mauvaise gestion des créneaux horaires pour la salle de sport, la personne de l'accueil s'était trompé de jour du coup nous n'avons pas pu accéder à la salle ce jour là.